Meeting Support Services

We are keenly aware of how important it is that you get your meetings right and we have years of experience in helping to make that happen.

To meet this need we provide a full suite of Meeting Support Services. In addition to your staff and governance team, Meeting Supportive Services can be leveraged strategically to forge stronger connections with your key partners.

Meeting Formats include:

Meetings, presentations, discussions, meetings that occur mostly “in the room” (think Board Meetings), interviews, readings, concerts, large conferences including multi-day events, meetings with international connections, keynote speeches, meetings in which participants share and collaborate on documents such as working groups

The Tools we deploy include:

Meeting Solutions and Initiatives that we provide include:

  • Cross Organization Conversations
  • Interviews with candidates and/or search committee members joining from around the world
  • Developing Meeting Ready Offices & Staff
  • Conference room design and upgrades
  • Insuring that you have affordable, appropriate, effective gear

Facilitating effective remote connections to meeting is, of course, a hot topic these days and is transforming the way we all work. We have extensive experience with making these connections successful, whether across  town or across time zones.

We understand the importance of finding the sweet spot for virtual connections within the culture of how you and your staff work, meet and share. There is still a place for being in the room, to sharing full days and meals. And there is a tremendous value in having your country rep in Nigeria join the meeting of your leadership team; and skip the flight, the hotels and the unplanned and unscheduled disruption of their work.

We will also work with you to ensure that the suite of applications and technologies you deploy are the right fit for your organizational culture and needs.

We can work with you to identify the right balance between virtual and in person meetings, and to integrate virtual connections where they make sense.

LTA has an office in Vienna, offering time zone friendly training and support for your staff in the field in Africa, Europe, the Middle East and six hours closer to Asia.

We have been immersed in this craft at the American Friends Service Committee for the past 9 years and in 2012 we were asked to formally created the Meeting Support Services (MSS) project at the AFSC. Our team has taken on 90% of the work related to meeting support. In doing this we have allowed the Program staff to stay focused on their work in the field, and have shifted the burden of meeting support away from the core IT team.

We work closely with the entire AFSC Staff, Board, and key Committees to sharpen their vision, develop necessary skills, and prepare for and deliver successful meetings.

Technologies – summary

The Lighthouse Team has expertise in a wide range of applications that foster collaboration, including:


The Wikipedia SharePoint article leads with this: “Microsoft SharePoint is a Web application platform developed by Microsoft. First launched in 2001,[3] SharePoint has historically been associated with intranetcontent management and document management, but recent versions have significantly broader capabilities.[4] It is the dominant software for creating organizational intranets with a recent survey indicating that around 50% of all intranets are developed using SharePoint.

You can read more here:

LTA supplements SharePoint with InfoPath, Workflows, PowerPivot, and a thorough understanding of the issues in audience and permissions to create innovative SharePoint solutions.


The WebEx tagline is: Connect with anyone, anywhere, any time

One of the beauties of WebEx is that you can join by PC, Mac, the WebEx Mobile App on your pad or smartphone, or by phone only. The LTA Meeting Support Services team works closely with our clients to determine where opportunities for deploying web conferencing lie; and in developing the skills that Presenters, Hosts and Attendees need to make those meetings effective.

We work with our clients to build a culture where virtual meeting complements face-to-face meeting in ways that enhance effectiveness and cohesion while reducing costs.

Google Hangouts On Air

When Google first released their Hangouts I looked askance at the name. But now I think they got it right, let the kids play and the grownups learn.

Now NASA uses the Hangout technology to connect us with space, how cool is that?

With up to 10 people in the conversation, the capacity for thousands of viewers, and the ability to archive the meeting on your YouTube channel – all that free of charge, Hangouts definitely have their sweet spot.

Also, definitely fits into the “looks easy” category.

Fitz worked closely with the American Friends Service Committee to create this:


Skype turned the world upside down back in 2003 with its free calls, instant messaging and web cam connections. At first it was the techies, then service men and women overseas, kids studying abroad, and now millions and millions of users worldwide.

Skype might not be central to your communication strategy, but you can’t live without it. We’re old hands and can help you find the fit.

Ready Talk

Audio conferencing is still foundational to meeting. We like the people at Ready Talk who provide a rock solid platform, attentive support, and a focus on the non-profit marketplace.

Also, we have worked with numerous audio conferencing platforms and know the in and outs. If you are already using a conference call vendor, we can work with yours


Reach out to LTA if you’d like to know more.

Living Dangerously: Syria’s Resistance turns to Skype

This Saturday, the New York Times ran an article titled For Syria’s Rebel Movement, Skype Is a Useful and Increasingly Dangerous Tool.

The story is full of interest and insights for anyone engaged in international work and international communications, especially for organizations doing relief and development work.

Recommended reading

Click into this post to reach a link to the article